What library courses does MyOTF have?

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Aerial work platforms are extremely useful and beneficial in performing work from heights. They are designed to quickly and easily move workers within an enclosed metal platform to heights difficult to attain by conventional means. However, as with any other piece of equipment, improper or careless use of an aerial work platform can lead to a hazardous situation.

This refresher level course is intended for those who have already completed a basic level of hands-on aerial work platform training, and does not replace in-depth aerial work platform training courses that meet regulatory requirements.

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Usually when we hear about burns from electrical accidents, we think that the burns are from the electricity moving through the victim’s body. In fact, most burn and tissue damage that is caused during electrical incidents is a result of the arc flash that is created. This course will provide an overview of the hazards association with Arc Flash events and provide you with an understanding of how to protect yourself from electrical dangers.

This awareness module is compliant to the CSA Z462-08 Workplace Electrical Safety Standard. The average student will require approximately 45 minutes to complete both the course and quiz.

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Four out of five adults will experience back pain at least once in their life, whether it be at work, home, or play. Back pain can be caused by one incident or accumulate over time, and occurs most commonly between the ages of 30 - 50.

Most back problems are a result of improper movement occurring in the back's muscles, ligaments, and joints. Back pain is one of the most common causes of lost work days on the jobsite.
In this training module, we’ll show you how to avoid and handle back

injury and pain. The average student will require approximately 20 minutes to complete both the course and quiz.

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When we think about the various wildlife hazards of working in the wilderness, one of the first things that come to mind are bears. There are two pieces of equipment a person may choose to carry with them to assist during a random bear encounter: Bear Spray and Bear Bangers.

The effectiveness of these items during a wildlife encounter is directly related to how properly they are used. In this training, we will cover the basics you’ll need to know in order to effectively use bear spray and bear bangers.

The average student will require approximately 10 minutes to complete both the course and quiz.

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Exposure to bloodborne pathogens is a potentially serious workplace hazard. Employers and workers must protect themselves by limiting their occupational exposure to blood and other potentially infectious materials. This course covers a wide variety of topics pertaining to the dangers of bloodborne pathogens and outlines the proper measures you can take to ensure your safety.

The average student will require approximately 20 minutes to complete both the course and quiz. Upon successful completion of the course the candidate will be awarded a downloadable and printable certificate for their employment records.

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Cargo that is transported commercially must be properly secured to certify the safety of the driver, employees, and motoring public. Carriers are responsible for ensuring their cargo does not shift, move, or spill onto the roadway.

In this training module, we’ll cover the guidelines covered within National Safety Code Standard 10 for proper cargo securement. The average student will require approximately 20 minutes to complete both the course and quiz.

Supplemental mini-courses for commodities that have specific securement requirements are also available. Securement training for "Logs" and Dressed Lumber/Building Material" can be taken for those requiring additional instruction on handling these materials.

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Cargo that is transported commercially must be properly secured to certify the safety of the driver, employees, and motoring public. Carriers are responsible for ensuring their cargo does not shift, move, or spill onto the roadway.

Specific requirements must be followed when securing dressed lumber and any other similar building materials.

This training module is designed as a supplement course to be taken after our primary Cargo Securement training course. The average student will require approximately 8 minutes to complete both the course and quiz.

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Cargo that is transported commercially must be properly secured to certify the safety of the driver, employees, and motoring public. Carriers are responsible for ensuring their cargo does not shift, move, or spill onto the roadway.

In this training module, we’ll cover the guidelines covered within National Safety Code Standard 10 for proper cargo securement. The average student will require approximately 20 minutes to complete both the course and quiz.

Supplemental mini-courses for commodities that have specific securement requirements are also available. Securement training for "Logs" and "Dressed Lumber/Building Material" can be taken for those requiring additional instruction on handling these materials.

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Due to the increasing number of motor vehicle accidents attributable to cell phone and other electronic device use while driving, governments are taking steps to address these hazards. In 2010, the British Columbia government introduced new legislation to regulate the use of electronic device use while on the road. This course will help you understand these new laws.

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Let’s be honest, close calls and incidents do happen, but do you know what to do when one occurs?

This course is designed to provide you with the fundamental knowledge needed to be an investigator. The training in this course is comprehensive and features downloadable resources that can be used as reference material during your investigations.

The average student requires approximately 60 minutes to complete this training and is awarded with a downloadable and printable certificate of training.

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Serving as the foundation of our kitchen training program is the General Kitchen Safety course. This course covers a wide range of kitchen related and safety concepts from fundamental basics like dressing for work and housekeeping to specifics such as kitchen hazards, food safety, and emergency response procedures.

The average student requires 20 minutes to complete this training and is awarded with a downloadable and printable certificate of training.

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This course covers the National Safety Code Standard 13 (Trip Inspections) as well as the Commercial Vehicle Safety Alliance (CVSA) Out of Service Criteria.

Having an understanding of these standards allows a driver to perform an inspection using the same criteria that is used by enforcement agencies across North America.

This course includes multiple video segments, sample defect reviews, short progress quizzes, and a final mastery quiz.

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Compressed air serves as a convenient power source for various types of tools and machinery, and is commonly found and used in many areas of work.

Compressed air is not just ordinary air. It is a concentrated stream of highly pressurized air, which can cause serious injury to the operator and the people around him in several ways.

Every worker on the jobsite needs to be aware of the hazards associated with compressed air. Although the consequences of compressed air can vary, they can be severe.

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Workplace inspections are a vital component of a company’s Occupational Health and Safety (OH&S) program. Many Certifying Partners require the people responsible for conducting inspections to be properly trained. This course provides what is needed for organizing and handling an effective inspection.

In this training module, we’ll review the fundamentals used to help analyze unsafe workplace conditions and behaviours, verify the effective performance of existing workplace controls, and identify new hazards when they arise. The average student will require approximately 25 minutes to complete both the course and quiz.

The average student will require 25 minutes to complete this training, and is awarded with a downloadable and printable certificate of training.

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Safety is everyone’s responsibility, but how do you ensure that the correct measures are being taken and that you have suitable records?

This course will teach you the proper techniques to correctly and efficiently conduct formal safety observations in any workplace. In addition, you learn how to remedy unsafe work behaviours, how record and report your findings, as well as how to properly manage and analyze the results.

The average student requires 20 minutes to complete this training and is awarded with a downloadable and printable certificate of training.

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This course will provide you with an overview of confined spaces and how to manage confined space entries safely. This awareness module is compliant to the CSA Z1006-10 Management of Work in Confined Spaces Standard.

The average student will require approximately 1 hour to complete both the course and quiz. Upon successful completion of the course, the candidate will be awarded a downloadable and printable certificate for their employment records.

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The impact of the online world continues to expand into our daily routines. We shop, work, play, and communicate with others online.

As we grow more connected to the digital space, we need to become more aware of the hazards, and more cognizant of the steps associated with keeping our data, and confidential information, safe.

In Module 1, we will review the risks of cyber attack, some methods used by cyber criminals, and what you can do to protect yourself and your company.

In Module 2, we will review some risks and precautions to take when dealing with Internet Browsers, Free Wi-Fi and open networks, mobile device security, and much more.

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Buses are used for a variety of applications, including usage by schools for transporting students to and from co-curricular and extra-curricular activities.

Each day, operators are responsible for ensuring the bus is in safe operating condition by conducting a daily trip inspection before the bus is used. By completing the inspection, an operator can bring to their supervisor’s attention any defects that could lead to a breakdown or potential crash resulting in injuries.

In this training module, we will discuss the regulations governing and show you the steps for conducting a daily trip inspection. The average trainee will require approximately 35 minutes to complete both the course and quiz.

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School buses are primarily used to transport students to and from schools, but they also used for transporting students to and from co-curricular and extra-curricular activities.

Each day, operators are responsible for ensuring the bus is in safe operating condition by conducting a daily trip inspection before the bus is used. By completing the inspection, an operator can bring to their supervisor’s attention any defects that could lead to a breakdown or potential crash resulting in injuries.

In this training module, we will discuss the regulations governing and show you the steps for conducting a daily trip inspection. The average trainee will require approximately 40 minutes to complete both the course and quiz.

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This course explores a wide range of operational guidelines and features a short video illustrating the proper technique to be used when using a deli slicer. This course is the perfect complement to our kitchen training program.

The average student requires 10 minutes to complete this training and is awarded with a downloadable and printable certificate of training.

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Extension ladders are necessary tools for some jobs and activities, it is important to know how to use them properly. People are commonly injured, sometimes fatally, by falls from extension ladders due to improper use and failure to follow standard ladder safely precautions.

Falling off an extension ladder can be avoided if some important steps are taken before climbing up to do your work. This presentation will prepare you for the proper use and maintenance of extension ladders.

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Working from heights exposes a worker to the constant risk of fall hazards. Without adequate fall protection, an accident could occur and result in serious injury or death. Statistics show that 20% of all workplace injury claims occur from falls, and more than 10,000 claims in 2010 were directly related to falls in the workplace.

This refresher level course is intended for those who have already completed a basic level of hands-on fall protection training, and does not replace in-depth fall protection training courses that meet regulatory requirements.

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Working from heights exposes a worker to the constant risk of fall hazards. Without adequate fall protection, an accident could occur and result in serious injury or death. Statistics show that 20% of all workplace injury claims occur from falls, and more than 10,000 claims in 2010 were directly related to falls in the workplace.

This refresher level course is intended for those who have already completed a basic level of hands-on fall protection training, and does not replace in-depth fall protection training courses that meet regulatory requirements.

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This course covers the fundamentals of fire extinguisher selection and use in an interactive online learning environment that can be accessed from any Internet-connected computer.

The average student requires 8 to 12 minutes to complete this training and quiz and will be awarded a downloadable and printable certificate of training upon successful completion.

Given the quick nature of this course, and the fact that fighting a fire is likely only thought about during training, this course is offered on a 12 month renewal frequency. We think covering this topic yearly is prudent.

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Employers are responsible for the health, safety, and welfare of everyone within the workplace. Therefore, a company can be found liable for the irresponsible and negligent actions of any employee who is not fit for work if the situation is not addressed and corrected.

Although it’s a delicate situation, there are steps you can take to confirm your suspicions, confront the employee, offer help, and protect the safety of the rest of your team. This course will teach you the proper techniques to recognize the problem signs associated with unfit workers, so they can be minimized or eliminated before they present any potential harm to the rest of your employees.

The average student requires 20 minutes to complete this training.

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Every year, workers are accidentally exposed to unsafe levels of hydrogen sulfide gas, or H₂S. Even in small amounts, H₂S is dangerous when compared to other toxic gases. Too much H₂S in the air can kill a worker within seconds!

In this training module, we’ll examine the hazards of H₂S exposure in the workplace, review the various health risks associated with H2S, and go over what you can do to reduce H₂S exposure. The average student will require approximately 20 minutes to complete both the course and quiz.

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Hand washing and sanitizing is one of the core principles of maintaining food safety. Students learn about the differences between hand washing and alcohol-based sanitizers as well as some useful tips and commonly made mistakes.

The average student requires 10 minutes to complete this training and is awarded with a downloadable and printable certificate of training.

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Hazards are all around us. Being able to properly recognize workplace hazards is an important step not only for your own safety, but for creating a safe environment for everyone. This course will show you how to properly identify the eight main types of hazards, the steps used to assess the risk or danger associated with the hazard, and the various types of control methods that can be used to reduce or eliminate the hazard.

The average student will require approximately 20 to 25 minutes to complete both the course and quiz. Upon successful completion of the course, the candidate will be awarded a downloadable and printable certificate for their employment records.

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Slinging is a challenging, high-risk activity. Proper training is essential for all involved. This general training presentation is designed to educate you in the fundamentals of helicopter slinging.

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Hours of Service (HoS) regulations are a set of standards developed through the National Safety Code to govern and track the working hours of any driver operating a commercial motor vehicle.

HoS regulations are designed to help improve public road safety by reducing the risks of driver fatigue, in order to decrease the amount and severity of automotive collisions involving commercial motor vehicles.

In this module, you will learn about the HoS Regulations for commercial vehicle drivers and carriers who operate within the province of Alberta, along with what you'll need to know to maintain a proper Daily Log to track your hours. The average student will require approximately 30 minutes to complete both the course and quiz.

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Every person working on or around rail cars, track and engines is required to have a general understanding of the Industrial Railway regulations and any company specific rules and instructions specific to their job.

This course is intended to provide the trainee with the fundamentals when working for an Industrial Railway in an interactive online learning environment that can be accessed from any Internet-connected computer.

The average student requires approximately 60 minutes to complete this training and is awarded with a downloadable and printable certificate of completion.

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Are you are required to operate a Locomotive? If so, then you need to complete Locomotive training. Regulation requires any person operating an engine to have an understanding of engine operation and inspection.

The average student requires approximately 15 minutes to complete this training and is awarded with a downloadable and printable certificate of completion.

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Are you are required to operate a Rail Car Mover (RCM)? If so, then you need to complete RCM training. Regulation requires any person operating an engine to have an understanding of engine operation and inspection.

The average student requires approximately 15 minutes to complete this training and is awarded with a downloadable and printable certificate of completion.

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Jacking up a vehicle is serious business and not to be taken lightly. Many incidents have killed or injured a person for life because of careless mistakes. A high percentage of incidents are the result from working under an improperly supported vehicle, having a jack slip out, and crushing the individual working on the vehicle.

This is one of the most dangerous tasks when conducting any type of wheel service, particularly if the proper procedures are not followed.

In this training module, we’ll show you how to conduct this inherently hazardous task more safely. The average student will require approximately 25 minutes to complete both the course and quiz.

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One of the most basic and fundamental tools in any kitchen are knives. With cuts being one of the most common injuries found in any kitchen, this training program will teach you about the correct cutting technique as well as general knife safety. Specific training topics include: knife sharpening, correct knife handling and storage, as well as proper knife cleaning and storage.

The average student requires 10 minutes to complete this training and is awarded with a downloadable and printable certificate of training.

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Have you ever done everything that your customer has asked you to do, but they still didn’t buy? Would you like to know whether or not your customer is going to buy before you invest all of your time and energy?

This e-Learning course is dedicated to delivering GEMs, tips, and techniques for you to improve, evaluate, and measure whether or not your sales calls have been successful.

Fundamental Sales Skill Addressed: Qualifying prospective customers.

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Often the most feared and least understood activity of the salesperson is in-person cold calling. Until now, there has been no quick and simple approach for the sales person to follow. This course will provide you with a step-by-step process for cold-calling success.

Fundamental Sales Skill Addressed: In-person cold calling.

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When was the last time you personally bought something over the telephone from an unknown caller and/or an unknown company? Probably very few times, if ever! How many times have you pitched your products or services over the telephone?

Would you like to improve your sales effectiveness on the telephone? Sales calls on the telephone are all about building interest and scheduling an appointment, not selling your stuff! In this course you will learn a unique telephone introduction GEM as well as several other GEMs (including handling voicemail jail) that will immediately improve your sales effectiveness when calling customers.

Fundamental Sales Skill Addressed: Contacting customers by telephone and booking meetings.

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Have you ever wondered how you can increase buying urgency with your customers? You do not create buying urgency, you discover it. The goal of the initial meeting is to have the customer recognize that their current situation could be better.

Our job as a customer-focused sales person is to help the customer discover the gap between "what is" and "what should be". This gap reveals the customer’s motivation to buy and your potential role in the process. This course provides specific GEMs for discovering and enhancing a customer’s motivation to buy.

Fundamental Sales Skill Addressed: Discovering and revealing a customer’s discontent.

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Would you like to help your customer become a better buyer, differentiate yourself, and set a stumbling block for the next competitor who walks through the door? The GEMs in this course will help you do just that.

The answer lies in defining and refining the customer’s buying criteria. By using the GEMs for defining and refining buying criteria, you will discover your key areas of competitive differentiation.

Fundamental Sales Skill Addressed: Questioning techniques.

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Would you like to design a winning solution for your customer and influence their buying criteria in a way that best meets their needs while simultaneously creating a competitive advantage for you and your company? Would you like to know which of your competitive advantages are most important to the customer, before presenting them? The GEMs in this course will provide a proven method for solidifying your competitive differentiation and locking out the competition.

Fundamental Sales Skill Addressed: How to outsell the competition.

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Proposals and sales presentations are important pieces of the buy/sell process. If handled correctly, they can pave the way to sales success. There are key steps when building winning proposals and presentations. This course provides the proposal and presentation GEMs that will dramatically improve your chances of winning the sale.

Fundamental Sales Skill Addressed: Preparing proposals & presentations.

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Objections are a common part of the negotiation process and many salespeople and customers can get worked-up while addressing them. Knowing how to handle objections properly is a fundamental skill for sales success.

By following the GEMs, tips, and techniques in this module, you will effectively handle objections, create a mutually beneficial solution, and keep the customer moving forward in their buying process.

Fundamental Sales Skill Addressed: Objection handling techniques.

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As customer-focused sales people, it is important for us to maintain a positive relationship with our customers during negotiations. Why? Because in their eyes, it is just the start of the relationship.

Knowing how to ask for the sale is paramount.

In this course we will provide customer-focused negotiating GEMs that will help you negotiate and attain a mutually beneficial agreement with your customer. You will know these GEMs have been successful when both parties walk away feeling as if they have won.

Fundamental Sales Skill Addressed: Negotiating skills and how to ask for the sale.

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Salespeople often complain that there is a lack of customer loyalty. Whose fault is it? Customer loyalty is earned after the sale has been confirmed. Successful customer-focused salespeople can enhance customer satisfaction and loyalty by implementing the GEMs from this course. In addition, this course will also provide GEMs that clearly show when and how to obtain reference letters and referrals.

Fundamental Sales Skill Addressed: How to perform an effective follow-up call and generate references and referrals.

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Change is the only constant. To be an effective customer-focused salesperson you must study change. You must study your customer, their current changes, and how your products or services fit into that context. It is here where new sales opportunities reside.

Do you have an extra 8 hours per day to study your customers, their industry, and your industry to look for signs of change? Probably not. Would you like to acquire the same information in a fraction of the time? The GEMs in this course will help you quickly research and identify new sales opportunities and prepare for short notice meetings.

Fundamental Sales Skill Addressed: How to find new sales opportunities with both new and current customers.

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Usually, the safest course of action for passengers on a bus to take during an emergency is to remain where they are. A full evacuation of the bus is only required in situations where there is fire, a danger of fire, or an unsafe positioning of the bus.

Once the decision to evacuate the bus is made, the route to follow must be determined by evaluating the emergency scene. There are three standard routes that allow you to safely and efficiently evacuate the passengers. In extreme situations where the standard evacuation routes are not safe or available, several alternate escape routes are presented.

In this course, we will discuss the standard and alternate routes of evacuation, and review the requirements of passenger safety. As well, an overview of emergency equipment and its use is presented.

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Pike poles are a useful tool for moving lumber and small logs when they are crossed-up, jammed, or in need of a minor adjustment. Using a pike pole can be more time efficient than shutting down machinery and locking out equipment to fix a jam. 

In this training module, we’ll show you how to properly use a pike pole. The average student will require approximately 10 minutes to complete both the course and quiz.

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Les maux de dos sont une des causes les plus fréquentes de pertes de journées de travail. La plupart des problèmes de dos sont attribuables à de faux mouvements au niveau des muscles, des ligaments et des articulations lombaires.

Les blessures aux dos peuvent survenir à la maison, au travail ou lors d’activités. Elles peuvent être causées par un incident isolé ou par une accumulation progressive.

Dans ce module de formation, nous vous montrerons comment éviter et traiter les blessures au dos et la douleur.L'étudiant moyen aura besoin d'environ 20 minutes pour compléter le cours et le quiz.

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This course covers the fundamentals of operating various types of ride-on turf-care equipment in an assortment of conditions. By the end of this course the student will understand the general guidelines for operating ride-on equipment safely and efficiently as well as become aware of commonly encountered hazards and how to avoid them.

The average student requires 15 to 20 minutes to complete this training and quiz and will be awarded a downloadable and printable certificate of training upon successful completion.

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S100A is the required annual refresher training program to maintain S100 certification (BC Forest Fire Fighting).

This condensed course focuses largely on safety-related elements and key topics.

The average student requires approximately 2 to 2 ½ hours to complete. There is no field component for the S100A training and it can be completed entirely online. Upon completion of this training, the participant will be awarded with a downloadable and printable certificate of completion.

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Learning how to safely operate a lift truck is a somewhat involved process that goes beyond this e-Learning presentation. In fact, this course is just the beginning. This overall training program is broken down into 3 major components: knowledge, on-the-job training, and competency demonstration.

The knowledge component of this training, which is covered in whole within this presentation, is designed to provide you with the necessary information required prior to any hands-on application. This course contains seven general sections, three progress quizzes, and a final mastery quiz. Once completed, you can proceed onward to your on-the-job training.

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The Alberta Traffic Safety Act and specifically the ‘Drivers’ Hours of Service Regulation 317/2002 requires commercial vehicle operators to aware of and comply with this regulation. This course is designed for Alberta School Bus Drivers and covers the fundamentals of Drivers' Hours of Service in an interactive online learning environment that can be accessed from any Internet-connected computer.

This course consists of 4 lesson quizzes and 1 mastery quiz.  All quizzes must be completed and passed before this course will be deemed completed.

The average student requires 90 minutes to complete this training and is awarded with a downloadable and printable certificate of training.

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Stepladders are useful tools that serve as an efficient system for climbing when used properly. However, people are commonly injured, sometimes fatally, by falls from stepladders due to improper use and failure to follow standard stepladder safety precautions.

Making a mistake while using a stepladder can change your life. This presentation will prepare you for the proper use and maintenance of stepladders.

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Trailers come in a wide range of sizes for a variety of applications; however they all share the same common safety concerns. The improper or careless setup of a trailer can lead to a hazardous situation for you and/or others on the road.

Knowing the fundamentals for a proper setup of your vehicle and the trailer to be towed will help ensure your safety on the road.

In this first module of a two-part series, we’ll introduce you to the basics of trailer and tow vehicle components, along with what you'll need to know when selecting the proper trailer for the job. The average student will require approximately 20 minutes to complete both the course and quiz.

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Trailers come in a wide range of sizes for a variety of applications; however they all share the same common safety concerns. The improper or careless setup of a trailer can lead to a hazardous situation for you and/or others on the road.

Knowing the fundamentals for a proper setup of your vehicle and the trailer to be towed will help ensure your safety on the road.

In this second module of a two-part series, we’ll take a closer look at the proper procedures for hooking up a trailer, and what you will need to know when operating a vehicle with a trailer in tow. The average student will require approximately 20 minutes to complete both the course and quiz.

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Do you work with or Transport Dangerous Goods? If so, then you need to have TDG training.

This course is intended to provide the trainee with the essential knowledge and understanding of the requirements for handling and transporting dangerous goods within Canada.

The average student will require approximately 40 minutes to complete both the course and quiz. Upon successful completion of the course, the candidate will be awarded a downloadable and printable certificate for their employment records.

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Under WHMIS legislation, every person who works with, or in proximity to, hazardous materials is required to complete training in WHMIS. This course covers the fundamentals of WHMIS in an interactive online learning environment that can be accessed from any Internet- connected computer.

The average student requires 30 to 45 minutes to complete this training and is awarded with a downloadable and printable certificate of training.

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Under WHMIS legislation, every person who works with, or in proximity to, hazardous materials is required to complete training in WHMIS. This course covers the fundamentals of WHMIS 2015, and is updated to include current revisions that are designed to align it with GHS standards.

The average student will require 30 to 45 minutes to complete this training, and is awarded with a downloadable and printable certificate of training.

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Encountering wildlife, especially when unexpected, can be hazardous for anyone working or venturing into the wilderness. This course covers a wide range of topics from wildlife identification and behavioural traits to survival strategies. The primary focus of this course is on the most common and potentially dangerous animals including: Bears, Cougars, and the Moose with a special section added for Insects.

Successful completion yields downloadable and printable wallet and wall certificates.

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Working in extreme environments, especially cold ones present some unique obstacles and challenges to ensure ones safety. This course covers a wide variety of topics pertaining to the hazards of working in cold weather as well as the steps one can take minimize the risk. This course also features an embedded and downloadable poster outlining the general guidelines when working in cold weather.

This average student will require approximately 10 minutes to complete both the course and quiz. Upon successful completion of the course the candidate will be awarded a downloadable and printable certificate for their employment records.

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Working in hot environments can be very hazardous if improperly prepared or aware of certain warning signs. This course covers a wide variety of topics pertaining to the dangerous of working in high heat areas including identification of common heat stress disorders as precautionary measures that can be taken to ensure your safety. This course also features an embedded and downloadable poster outlining the safe working guidelines when working in high heat environments.

This average student will require approximately 15 to 20 minutes to complete both the course and quiz. Upon successful completion of the course the candidate will be awarded a downloadable and printable certificate for their employment records.

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Bullying and harassment are issues of growing concern in today’s workplace. This conduct exists in many forms and is often confused with other less threatening behaviour, making it difficult to identify and isolate.

The best approach to handling this issue is through the development of a comprehensive policy, which firmly explains that workplace bullying and harassment is unacceptable and will not be tolerated.

In this presentation, we will review the methods of identifying and managing bullying and harassment behaviours within your workplace. The average student will require approximately 20 minutes to complete both the course and quiz.